I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be.

Social Security will roll out an AI-powered phone system in 2025 to improve customer service and cut long wait times.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

The Social Security Administration (SSA) is undergoing significant changes, as confirmed by Social Security Commissioner ...

The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that ...

Many people know that Social Security will be depleted by 2035 or 2033, depending on who does the math. People don’t realize ...

Jen Psaki shares reporting from the Washington Post on how the celebrated A.I. chat bot meant to save money on human ...

The agency already uses artificial intelligence, but Trump's nominee for SSA commissioner said more could be done The presumptive new boss at the Social Security Administration has plans to deploy ...

Amidst the chaos and upheaval at the Social Security Administration (SSA ... have now been asked to integrate the use of a generative AI chatbot into their daily work. But before any of them ...

Some models of the effects of AI show more and more people will live into their 100s. That means the drain on Social Security and, based on improvements in AI, that could begin soon. None of the ...