Proactive customer feedback continually improves the product and experience, reducing future customer service calls ... Starbucks uses an AI-powered chatbot to proactively ask customers questions ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents ... and prosper with the best of expert advice ...