Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

In a world where instant communication reigns supreme, chatbots have emerged as indispensable allies for businesses and ...

Wherever you look, companies are going all in on AI-powered applications. AI can now be found almost everywhere, from online ...

The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

The revelation that UK technology secretary Peter Kyle has been using ChatGPT for policy advice has sparked debate about the ...

Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on enabling computers to understand, ...

Sandeep Kakani said AI allows us to stay ahead of the curve, not only in terms of operational efficiency but also in ...

The technology that has swept the world via customer service chatbots and generative AI products like ChatGPT is now ...