The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative technological advancements to reshape customer interactions and help them ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

Research looking at the experiences of UAE-based consumers who had interacted with chatbots used by delivery apps ... Just as jobs in remote customer service are at risk because of AI, so are ...

AI chatbots are answering the phones ... AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer "journeys ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots ... cultures and service sectors and investigate other language styles used in customer service," she said.

AI-driven customer service in banking ... voice recognition system. AI chatbots help companies respond quickly to customers, and it also has the potential to be used for new products, including ...

An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies ... apology language in different cultures and service sectors and investigate other language styles used in ...

Artificial Intelligence (AI) is no longer just a science-fiction concept. It is now a technology that has transformed human ...

A recent study published in the International Journal of Human-Computer Studies sheds light on how Danish high school students use chatbots for social interactions. The study found that while most ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience ... [+] by augmenting, not replacing, human jobs. There’s no doubt that artificial ...

This is largely because the algorithms underlying artificial intelligence, used to identify tax ... The IRS has already implemented chatbots to improve customer service, and the agency is ...