In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

GoodwillFinds wants customers to focus their energy on hunting for secondhand finds-not on hunting for answers to routine questions. Goodwill's digital platform has partnered with artificial ...

AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

Communication, whether with a new friend, a match on a dating app, or a customer ... an AI bot that sounds human. Here are the signs to watch for if you suspect the person you’re chatting ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

After Birch asked how to merge "two ISAs" he had with "Virgin Money," the chatbot responded, "Please don't use words like ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools. In a post last week on social ...