In today’s always-on work environment, clear internal communication isn’t a nice-to-have—it’s a business imperative. Yet many organizations overlook the people most responsible for making it happen.

Many companies invest heavily in preparing their people to strengthen communication skills. In 2024, U.S. companies spent approximately $98 billion on employee training. And preparation does matter.

Artificial intelligence, AI, is rapidly transforming work also in the financial sector. A recent study explored how integrating AI into the work of sales teams affects the interpersonal communication ...