It can be daunting to chart a career path in customer experience, as there are several possible roles and pathways. The global customer experience (CX) management market is projected to reach $48.56 ...

Without good customer service it is nearly impossible to ensure a good customer experience. Customer service is a set of services and support that businesses offer customers before and after a sale.

Sinclair Workforce Development, in partnership with PNC Financial Services Group, Inc., will begin offering a new week-long training program: “Introduction to the Financial Services Industry – ...

NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...