For this article, I’m taking a departure from my normal customer service angle. Almost all my speeches focus on customer service and customer experience. Except the one I just finished. I had the ...

(MoneyWatch) COMMENTARY I've been trying to make time to do more public speaking, as I get tremendous enjoyment and satisfaction from helping other business people, coaching young entrepreneurs, and ...

Back by popular demand, Nancy Friedman, a member of the St. Louis Small Business Hall of Fame, and nationally known customer service keynote speaker, has been selected to deliver two presentations to ...

The Central Texas College Continuing Education department is offering two classes aimed to enhance the success of business owners and customer service providers. The first is a one-day class entitled ...

Airlines' mistakes are immediately broadcasted on Twitter and Facebook, but they have a shot at turning disgruntled passengers into dedicated fliers by offering a quick solution in a friendly tone. It ...