Lyft is using Anthropic’s Claude AI for customer service
Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...
Virgin Money chatbot tells off customer who typed word ‘virgin’
Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...
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Virgin Money chatbot tells off customer who typed word ‘virgin’
Virgin Money has apologized to a customer who was scolded ... fintech commentator David Birch posted a screenshot of his interaction with a Virgin Money chatbot, which began with him asking ...