In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Some years ago, Bain & Company published a report titled, “Closing the Delivery Gap: How to Achieve True Customer-Led Growth.” Out of that report came what has come to be known as the 80/8 statistic: ...

The need for quick, personalized and 24*7 customer service has seen an unparalleled rise of chatbots. Chatbots, in most cases, predominantly function as scripted, linear conversations where the output ...

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...