Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Providing ...

This story was written in collaboration with Forbes Finds. Forbes Finds covers products and experiences we think you’ll love. Featured products are independently selected and linked to for your ...

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

Marcel Proust said, “The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” I would modify that quote for our purposes and say, “Exceptional customer service ...

It took 37 minutes for Leila to get someone on the phone. When she finally did, the agent’s voice was bright and professional: “Hi, thank you for your patience. I understand how frustrating this must ...

Recently, I asked a customer what he most wants his employees to get from our training. Because he has more than one training need, he took a moment to think about it, and then he answered – ...

Yamaha Finance Corporation has spotlighted Power Motorsports of Sublimity, Oregon, for exceptional customer service and a ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...

With the construction market booming and labor and materials becoming more expensive, construction companies are under immense pressure to do more with less. But alongside investment in talent and ...