Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Regardless of where customer experience strategy sits within an organization’s hierarchy, every C-suite leader must embrace a ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

One of the most effective communication techniques service advisors can implement is the use of assumptive language.

Wherever you look, companies are going all in on AI-powered applications. AI can now be found almost everywhere, from online ...

Retailers, manufacturers, and healthcare companies can now handle WISMO inquiries without human intervention and focus ...

Quick commerce and e-com platforms must improve their customer services and delivery experiences, failing which governments may step in with regulations to ensure better service for citizens, ...