That’s a question I get all the time. Having written Inc’s emotional intelligence column for over a decade, along with a book on the topic that’s been translated into a dozen languages (and currently ...

Preparing for a job interview is no cakewalk, but many applicants fail to realize that, outside of job experience and qualifications, hiring managers are also looking at emotional intelligence. For ...

Customers know when they’re being sold to. It’s not the ability to sell to as many prospects as possible that makes a successful sales representative. Rather, it’s their ability to read customers and ...

Why? Think about it. If someone asks you for advice, he or she probably knows a lot more about the facts of the situation than you do. So, you have to investigate. You have to learn. You have to ask.