AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

AI chatbots are answering the phones ... AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer "journeys ...

Chatbots are becoming increasingly common, with more than three quarters of consumers saying in a 2022 survey that they had interacted with one in the previous 12 months. But the poll also ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel ... research has focused on traditional customer service channels like phone calls or face ...

An IIM Lucknow study, examining the kind of apologies chatbots ... in gaining customer forgiveness for significant failures, while abstract language is more suitable for minor issues. "While much ...