Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Some state and local agencies are seeking to automate their data ...

RPA Contact Center: What Grindy Tasks Can it Get Rid Of? Your email has been sent Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that ...

Samsung Medical Center in South Korea has been automating various processes to improve the patient experience. Tasks such as appointment management and insurance claims processing have been automated ...