Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

As home and facilities visits have returned to pre-COVID levels, Salesforce adds AI-powered features to its platform to make the work of mobile technicians safer and more-efficient Salesforce on ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Salesforce’s Einstein GPT and Data Cloud are now available in beta in the ...

Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

Salesforce on Thursday unveiled new tools to simplify communication between customers and field service workers. The tools are currently in pilot and will be included in Salesforce's Field Service ...