They claim repair requests are dragging on for weeks, appointments are canceled at the last minute, and they're left without the appliances. Sears Home Services says it takes care of every customer as ...

Hundreds of Sears customers are claiming that the company's home services division is in shambles. The department, which is responsible for home repairs, is failing to fix faulty or broken appliances ...

Sears’ home warranty program is called Sears Home Services. The program covers repairs for a wide range of major brands, and Sears employs over 2,500 manufacturer-trained technicians with an average ...

Sears, Roebuck and Co. will paint your house, zap your termites, install your garage door-opener and repair almost anything from your VCR to lawn tractor to sewing machine. But Sears won’t send out an ...

Do not count Catherine Nasin among those who welcomed the recent Fourth of July holiday. All it meant was one more day of cleaning up a furnace leak as she waited for Sears repair service to return to ...

Q: Last week my stove went out and I needed a repair. I called Sears and they requested my credit card number prior to accepting the service call. I refused. I called a second local company, and they ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

CHICAGO (WLS) -- When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right. But some frustrated customers say that's not what's happening ...

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