The "AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow ...

Hansen’s AI Virtual Agent is a Conversational (ConvAI ... working alongside existing call centre agents to elevate the customer service experience. Importantly for companies, the cost per ...

The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy.