Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

The eBay Resolution Center is an online interface to help buyers and sellers report and resolve conflicts, such as not receiving an item and not receiving payment for an item. The system is used as a ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

ATLANTA--(BUSINESS WIRE)--OpenSpan Inc., an industry pioneer in automation and intelligence solutions designed to gain insight into employee productivity, simplify transactions and engage employees ...

eBay's Q3 2023 results reinforce the belief that the stock is a potential value trap, with low growth expected. The company faces challenges in the e-commerce landscape, including intense competition ...

BERLIN >> Online retail giant eBay believes offering each shopper a unique store tailored to their personal tastes and interests is the future of the $10 trillion global commerce market. But even as ...