Businesses today are constantly searching for ways to improve customer interactions while maintaining efficiency. With ...

Bret Taylor, CEO of Serra and chairman of OpenAI, says AI agents will one day be the entire customer experience ...

The revelation that UK technology secretary Peter Kyle has been using ChatGPT for policy advice has sparked debate about the ...

Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be satisfactory. This article, Survey: Customers prefer AI chatbots to live customer ...

But customers’ uncertain appetite for testing the technology remains a challenge, an executive said.

Demonstrating EVERSANA’s commitment to innovation, a new artificial intelligence technology aims to improve NAVLIN for both existing and new customers ... and access questions and challenges ...

Home Depot has rolled out an online concierge, powered by generative artificial intelligence, to help answer customers’ questions about products and how to get projects done.

VFS Global has recently launched a new Generative AI-powered chatbot to enhance customer support for travellers to the UK. The AI-Powered Chatbot not only utilises advanced Generative AI technology to ...