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GoodwillFinds Launches OpenAI-Powered Customer Service ChatbotThe tool, which GoodwillFinds calls Gem, allows customers to have constant, real-time access to information from the company. The chatbot is equipped to help with questions about products ...
In 2025, AI chatbots are being used by businesses across the spectrum to reduce customer wait times, assist with lead generation processes, onboard staff, and more. The best part? You don’t need ...
Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...
Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last ...
Local tourism and hospitality leaders are looking to artificial intelligence technology to better understand and target ...
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