Frontier Airlines had nearly double the number of complaints per 100,000 passengers as Spirit, which came in second last year ...

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...

Southwest Airlines had the best complaint ratio at 1.5, followed by Alaska Airlines with 2.6. As ... Murray said it’s always important to be kind to customer service employees at the airport.

If flights are cut amid a strong demand for air travel, passengers may face "extra-crowded" airports and "connection-busting ...

A consumer-focused report from Colorado Public Interest Research Group (CoPIRG) highlights which airlines end up with the ...

Southwest Airlines had the lowest ratio of complaints, followed by Alaska Airlines and Hawaiian ... about most include reservations, fares, customer service and issues faced by those with ...