Bret Taylor, CEO of Sierra and chairman of OpenAI, says AI agents will one day be the entire customer experience.

Key Features, Pros, and Cons Artificial intelligence has revolutionized customer service and business automation, making AI ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Stop wasting time doing tasks a robot could happen. Put AI agents to work in your business, and watch it grow to new heights.

The tool, which GoodwillFinds calls Gem, allows customers to have constant, real-time access to information from the company. The chatbot is equipped to help with questions about products ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service ...

Chinese artificial intelligence startup company DeepSeek stunned markets and AI experts with its claim that it built its immensely popular chatbot ... and address other questions that take ...