What makes chatbots so powerful is that they can purportedly learn about us and how to talk to us. Text With Jesus, for ...

ChatGPT has dramatically altered how people retrieve information, muscling aside Google search as the first stop on the hunt ...

In terms of accuracy, both tools can occasionally get it wrong. Google’s strength lies in letting users cross-check multiple ...

Overview:  AI chatbots are rapidly entering sensitive spaces like healthcare and law, raising critical questions about safety ...

Individuals who interact with social chatbots tend to be younger and experience higher levels of psychological distress than ...

A 2025 Pew Research Center study found that 34% of U.S. adults have used ChatGPT, roughly double the share found in 2023.

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it.

Boston startup Bystro AI believes the mail-in genetic tests used by millions to trace their ancestry could also help people ...

How ChatGPT has transformed digital behavior, becoming a primary tool for information discovery and changing how we search ...

New tools and features from retailers and tech companies use artificial intelligence to help people find gifts and make ...

Three years ago, if someone needed to fix a leaky faucet or understand inflation, they usually did one of three things: typed the question into Google, searched YouTube for a how-to video or shouted ...

In Bloomberg’s gift-for-mom experiment, Amazon’s Rufus was the only bot that tried to learn more before answering. It asked ...