People increasingly see chatbots in human-like ways, and yet also doubt their competence—raising challenging questions for how chatbot interfaces should be designed ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Some companies have deployed AI in HR with chatbots, and studies show that employee inquiries can be resolved without human ...

Coaching is one of the most effective but resource-intensive forms of professional development. Can AI fill in the gaps?

YouTube is about to turn 20. An unusual research method is unveiling statistics about the platform that Google would rather ...

User privacy is important to ChatGPT ... Once you give ChatGPT a question or prompt, it passes through the AI model and the chatbot produces a response based on the information you've given ...

AI chatbots display considerable political bias, often favoring left-leaning viewpoints, researchers fear may undermine the ...

You can bring the super power of AI chatbots like ChatGPT to your PC -- completely locally, without an internet connection.

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...