As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

While AI won’t fully replace lawyers (yet), entry-level legal jobs like paralegal work and legal research are at risk. If you ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...