Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

including the lack of human customer service support. Using an AI chatbot to handle even more service requests could exacerbate those sentiments among drivers. Lyft says the new chatbot will only ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...