Companies are building new generative AI models, and training and running them takes enormous amounts of energy.” The demands AI makes on data centres are growing exponentially. A ChatGPT query takes ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

While AI won’t fully replace lawyers (yet), entry-level legal jobs like paralegal work and legal research are at risk. If you ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...