An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies ... apology language in different cultures and service sectors and investigate other language styles used in ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots ... cultures and service sectors and investigate other language styles used in customer service," she said.

Advanced technologies like AI and machine learning are empowering start-ups to overcome traditional obstacles.

Explore how AI innovations, from ChatGPT to self-driving cars, are revolutionizing various industries. Discover the future of ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

How can we fully embrace AI’s transformative potential without losing the authenticity, empathy, and trust that consumers ...

Wake County is poised to become a national leader in artificial intelligence (AI), leveraging its strong educational ...