You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...

President Donald Trump marked Christmas Eve by chatting with children about their holiday wishes. Vacationing at Mar-a-Lago ...

Travelers were stranded after the FAA abruptly halted flights to Puerto Rico and the Caribbean, forcing overnight waits and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The post Software Company Employee Was Used To Receiving Angry Calls, But One 75-Year-Old Lady With Lots Of Questions Made ...

In a fading Florida mall, Elaine's Hallmark store persists. The Christos family finds that in a world of efficiency, personal touch still matters.

The victim who stated that his son was angered because the father misgendered him. He went on to say that is when his son had struck him in the face and continued to be aggressive on the floor with ...

Nikki Martin is a six-year veteran 911 dispatcher for the Lane County Sheriff's Office who works holidays. Dispatchers handle ...