As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

Nigerians have been groaning under the weight of relentless price hikes across essential services. From electricity tariffs ...

Jen Suzuki reveals an effective strategy for maximizing a dealership's service department and BDC potential on today's Inside Automotive ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...