As Amazon reinvents Alexa, it remains the most trusted smart home assistant -- but our exclusive CNET survey shows trust and cost remain key concerns.

From turning off the lights to setting timers for pasta, Alexa quickly became a virtual assistant many (including myself) couldn’t live without. Fast forward to today, and it seems Amazon is ready to push Alexa’s capabilities even further.

Alexa hasn’t gotten a major upgrade, and Alexa AI still isn’t here with the promised upgrades. There is a very good chance we’re on the cusp of Amazo

In roughly 24 hours, Amazon is expected to unveil its biggest Alexa update, one that's set to transform it from a relatively basic digital assistant into a true generative chatbot, one that can stand nearly toe-to-toe with ChatGPT and Google Gemini (at least when it comes it asking questions via speech).

To be honest, if it does launch with a few teething troubles, it won't be the first AI service to do so – Apple Intelligence, for example, was found to incorrectly summarise some news stories, leading to Apple pulling the feature in a recent update until it can be fixed.