Frontier Airlines had nearly double the number of complaints per 100,000 passengers as Spirit, which came in second last year ...

In the U.S., airlines must follow the Department of Transportation’s rules for denied boarding compensation. These rules are ...

Southwest Airlines received the fewest complaints per passenger of any airline in 2024. Frontier had the most.

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...

Complaints against U.S. airlines soared to a record high in 2024 as carriers struggle with flight cancellations and delays, ...

A consumer-focused report from Colorado Public Interest Research Group (CoPIRG) highlights which airlines end up with the ...

Southwest Airlines received the fewest complaints, while Frontier Airlines received the most, according to the CoPIRG report.

Complaints against U.S. airlines hit new record high as cancellations and delays creep up and tarmac delays soar ...

If flights are cut amid a strong demand for air travel, passengers may face "extra-crowded" airports and "connection-busting ...

I am happy to welcome Pete to the Alaska Air Group board, said board chair Patty Bedient. His expertise in operational and ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

The J.D. Power Airline Satisfaction Study is an annual survey that measures airline passengers’ satisfaction with their travel experience in North America. It examines feedback from thousands of ...