Ward 10 councillor Alan Cutten was part of a meeting with Eskom officials last week to discuss fault reporting and escalation procedures. This comes after numerous power outages and cable theft ...

These customers are advised to use Alfred the Chatbot, Eskom Contact Centre: Interactive Voice Response (IVR) and WhatsApp. -For those zero buyers who bought electricity before the deadline and were ...

In the recent Eskom and City meeting, the City was informed that Eskom intends on ramping up public education on its Alfred chatbot for fault reporting and that there would be a USSD code option for ...

Power utility Eskom has doubled down on its intentions to come after households with grid-tied rooftop solar in South Africa, saying they have until March 2026 to qualify for exemption from high ...

Eskom officials in KwaZulu-Natal have laid bare the challenges they face, including municipal debt of R2.2 billion. Marlaine Nair, chairperson of the KwaZulu-Natal Legislature Cooperative ...

Eskom’s reliance on load reduction as a cover for load-shedding, instead of fixing overloaded substations and incentivising alternative energy solutions, is prolonging South Africa’s power ...

Eskom has burned through a massive amount of diesel in order to avoid load shedding in the past year. Recently, the state power utility surpassed more than 300 days without load shedding sponsored ...

Power utility Eskom still has the same internal control deficiencies which have resulted in negative audit outcomes for the past five years, the office of the auditor general told parliament’s ...

CAPE TOWN - The Special Investigating Unit (SIU) says Eskom deliberately created urgency when it awarded Fidelity Security Services a R500 million contract in 2022 to protect power stations. The ...

The chatbot from China appears to perform a number of tasks as well as its American competitors do, but it censors topics such as Tiananmen Square. By Eli Tan Reporting from San Francisco A new ...

Conflicts of interest among Eskom employees continue to be an issue plaguing the power utility, according to the Special Investigating Unit (SIU). On Wednesday, SIU officials briefed Parliament ...

A study showed that chatbots alone outperformed doctors when making nuanced clinical decisions, but when supported by artificial intelligence, doctors performed as well as the chatbots. Artificial ...