AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

There's been a lot of conversation and consternation about artificial intelligence and its role in our society. Can platforms like ChatGPT be trusted? For writing a customer service complaint or cover ...

From personalized chatbots to speech recognition systems, AI is fundamentally altering how we interact with both machines and ...

President Donald Trump touted his record pardoning several service members accused of war ... now-Secretary of Defense Pete Hegseth played a role securing those pardons. Trump told The Spectator ...

Customers of communications service providers (CSP) say they prefer to interact with artificial intelligence-powered chatbots in lieu of speaking ... If companies use AI-powered customer service ...

LAWRENCE — Many people have experienced frustration when dealing with artificial intelligence chatbots for customer support ... asked about their attitudes regarding COVID-19 vaccines and ...

Many people have experienced frustration when dealing with artificial intelligence chatbots ... service quality." More information: Vaibhav Shwetangbhai Diwanji et al, Consumers' Emotional Responses ...

Chance Saltzman told reporters Monday that given the executive order’s emphasis on space systems, it’s natural the service would play a key role in its development, adding that the service has ...

TORONTO - Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in customer habits. The Toronto-based company says the cuts affect “a small ...