AT&T is eliminating 88 customer service-related jobs in Sunrise, according to a company filing with the state. The ...
The Mirror US on MSN23h
Walmart customer blasts “unacceptable” checkout decision that left him waiting in lines for ten minutesThe angry shopper took to X to share his frustrations after visiting a 'busy' Walmart store in Waxhaw, North Carolina, last ...
Myo, Z. , Ko, Z. , Linn, N. and Ko, Y. (2025) Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar. Open Journal of Business and Management, 13, 1047-1064. doi: ...
Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...
The Business & Financial Times on MSN4d
Touching on touchpoints: The hidden architects of customer satisfactionBy J. N. HalmResearchers have long understood that customer satisfaction is not a simple equation. Every interaction a ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In an era where automation and AI are transforming industries, the human touch remains a ...
Abstract: Pattern mining, one of the data analysis approaches, provides meaningful assistance for various business services, such as product recommendation and marketing. However, certain real-world ...
Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...
Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...
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