It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Blue Ridge's advanced software platform will empower Weathertech to gain greater visibility, improve inventory ... and providing outstanding customer service to its clients.

interactions to discover real-time trends and improve customer service. Cuein has private equity backing from Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Other ...