The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Jen Suzuki reveals an effective strategy for maximizing a dealership's service department and BDC potential on today's Inside Automotive ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

The employment department hasn’t hired an ombudsman, though, and isn’t asking lawmakers for money to do so anytime in the ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. At Tuesday’s police community relations committee ...

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

A class of consumers claims Google violates the California Invasion of Privacy Act, which prohibits the unauthorized ...