National Retail Federation Looks To Revitalize The Modern Commerce Experience
The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...
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How to Improve the Customer Experience in Retail Stores
In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...
From Reducing Risk To Improving Operations, The Role Of AI In Insurance
AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...
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How Jen Suzuki’s approach to service BDC can transform your dealership
Jen Suzuki reveals an effective strategy for maximizing a dealership's service department and BDC potential on today's Inside Automotive ...
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Cigna's customer-centric strategy could ripple across the sector
Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...
Oregon Employment Department bucks state auditor, won’t hire ombudsman
The employment department hasn’t hired an ombudsman, though, and isn’t asking lawmakers for money to do so anytime in the ...
How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
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Free ESL hospitality & customer service classes at STCC
Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...
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How to Use Voice of the Customer to Improve Customer Experience
It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...