AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Asked ChatGPT anything lately? Talked with a customer service chatbot? Read the results of Google's "AI Overviews" summary ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

Rivian’s cost–cutting measures have gotten it a lot closer to profitability, but the company is warning that 2025 could still ...

Tech start-ups typically raised huge sums to hire armies of workers and grow fast. Now artificial intelligence tools are ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

Sam Altman and Elon Musk. We're talking about the relationship between the two of them and the company that started at all, ...

A.I. tools from Microsoft and other companies are helping write code, placing software engineers at the forefront of the ...

Alibaba Group Holding's December quarter earnings surpassed expectations, with strong cloud growth and rising EBITA. Click to ...

As India shapes its AI policy, government bodies discuss regulation, ethics, and innovation. Experts stress sectoral ...

With AI and real-time analytics, a Headless CMS for an electronics retailer could work in tandem with AI personalization ...