West Virginia Welcome Goals. To improve the quality of service each employee provides West Virginia guests. To be guest-sensitive and search for opportunities to assist our guests. To practice hospitality every day to exceed our guests’ expectations and build guest loyalty.

The West Virginia Training Program is a 45 minute course consisting of seven units. You must complete all units in order to access the training assessment. You will have three opportunities to pass the assessment.

West Virginia Welcome. Unit 1: Introduction and Program Goals; Unit 2: Why West Virginia; Unit 3: Perception Versus Reality; Unit 4: Communication; Unit 5: Dealing With Guests; Unit 6: The Economic Effect; Unit 7: Summary And Assessment

Oct 27, 2020 · West Virginia Welcome. Unit 1: Introduction and Program Goals; Unit 2: Why West Virginia; Unit 3: Perception Versus Reality; Unit 4: Communication; Unit 5: Dealing With Guests; Unit 6: The Economic Effect; Unit 7: Summary And Assessment

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West Virginia Welcome. Unit 1: Introduction and Program Goals; Unit 2: Why West Virginia; Unit 3: Perception Versus Reality; Unit 4: Communication; Unit 5: Dealing With Guests; Unit 6: The Economic Effect; Unit 7: Summary And Assessment

West Virginia Welcome. Unit 1: Introduction and Program Goals; Unit 2: Why West Virginia; Unit 3: Perception Versus Reality; Unit 4: Communication; Unit 5: Dealing With Guests; Unit 6: The Economic Effect; Unit 7: Summary And Assessment

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West Virginia Welcome. Unit 1: Introduction and Program Goals; Unit 2: Why West Virginia; Unit 3: Perception Versus Reality; Unit 4: Communication; Unit 5: Dealing With Guests; Unit 6: The Economic Effect; Unit 7: Summary And Assessment

West Virginia Welcome. Unit 1: Introduction and Program Goals; Unit 2: Why West Virginia; Unit 3: Perception Versus Reality; Unit 4: Communication; Unit 5: Dealing With Guests; Unit 6: The Economic Effect; Unit 7: Summary And Assessment