Emotions significantly influence human behavior, and that means we have to deal with some big, often negative emotions in our customers. HVAC issues are stressful for clients, so the best thing an HVAC tech can learn to do is listen and empathize to help de-escalate the situation. Our latest YouTube video covers some de-escalation strategies our techs have been trained to use when dealing with upset customers. You can watch it at https://buff.ly/JzeSuPM or on our YouTube Channel! | HVAC School
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